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WholesaleOnline Orders FAQs
HOW CAN I TRACK MY ORDER?
Tracking details for your online order will be included in your ‘shipping confirmation’email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team knowhere. Please note that during peak times, this dispatch time may be longer.
SOMETHING IS MISSING FROM MY ORDER.
Our bad! Please get in touch with our Customer Care teamhere. Pleaseinclude photos if possible, as this will help the Customer Care team process your query faster.
I HAVE RECEIVED A BROKEN, FAULTY OR WRONG ITEM.
Oh no! Please get in touch with our Customer Care teamhere. Please include photos if possible, as this will help the Customer Care team process your query faster.
MY DELIVERY ADDRESS IS WRONG! CAN I AMEND THE DELIVERY ADDRESS?
Not to worry, you can redirect your order with Royal Mail once you have received thedispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We highly suggest that you double, triple, quadruple-check your cart and details before checking out.
HAS MY ORDER GONE THROUGH SUCCESSFULLY?
All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too!
MY ORDER SAYS ‘FULFILLED’ BUT I HAVEN’T RECEIVED IT YET.
Sorry for the confusion! And allow us to explain. When your order status is ‘fulfilled’,this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven’t received tracking details, please contact our Customer Care team here.
DO I HAVE TO CREATE AN ACCOUNT TO SHOP WITH MEE?
Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.
CAN I GET SAMPLES SENT OUT BEFORE I BUY MY ITEMS?
At this stage, we’re unable to send out samples. However, we do sell a Mee starter pack containing 7 x 20mg sachets, perfect to get you started… you can check them out here.
